Shipping policy

SHIPPING POLICY

Last updated: June 28, 2026

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation once your order has been placed, and a second notification when your order has shipped.

Shipping Rates

We offer free worldwide shipping on all orders. No minimum purchase required.

Estimated Delivery Times

Delivery times vary depending on your location. Please use the estimates below as a guide:

United States: 7–12 business days
Canada: 8–14 business days
United Kingdom: 8–16 business days
Australia & New Zealand: 10–20 business days
European Union countries: 8–18 business days
Switzerland, Norway, Liechtenstein: 10–20 business days
United Arab Emirates: 10–20 business days

Please note that these are estimates only and not guarantees. Actual delivery times may vary due to customs processing, carrier delays, or circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order at any time using the Shop app or directly through the tracking link provided in your shipping confirmation email.

Customs, Duties and Taxes

RestSole is not responsible for any customs fees, import duties, or taxes applied to your order by your country's customs authority. These charges are the responsibility of the customer. We have no control over customs processes and cannot predict whether duties will be applied to your specific order.

Lost or Delayed Packages

If your order has not arrived within the maximum estimated delivery window, please contact us at support.restsole@gmail.com. In the event that a package is confirmed lost, we will issue a full refund to your original payment method. We are not responsible for delays caused by customs processing or events outside our control.

Incorrect Address

Please ensure your shipping address is correct before placing your order. RestSole is not responsible for orders delivered to an incorrectly provided address. If you notice an error in your shipping address, contact us immediately at support.restsole@gmail.com. We will do our best to accommodate changes, but we cannot guarantee modifications once an order has been processed.

Contact

For any shipping-related questions, please reach out to us at support.restsole@gmail.com.